Frequently Asked Questions

Diamond Information

At Avina Jewels, we source our gems directly from the manufacturers who polish the stones. These manufacturers usually buy their rough diamonds from the world's main diamond producing countries, which include places such a Botswana, Canada and South Africa. We only deal with suppliers we trust, and who comply with international standards of responsible sourcing. Each diamond we sell is certified and conflict-free.

We always endeavour to offer customers enough choice in their diamond purchase, while ensuring our suppliers meet our strict sourcing standards. To this end, we regularly review and update our Responsible Sourcing Policy, and are making continual efforts to improve wherever needed.

Yes, we offer both natural and lab-grown diamonds to cater to customer preferences.

Absolutely, we can arrange for you to view the diamond before it is set.

Yes, we provide comprehensive diamond guides to help you make informed decisions.
Jewellery Information

Yes, we allow our customers to choose their diamond's cut, color, clarity, and carat weight to meet their personal preferences and budget. Our experts are available to guide you in selecting the best diamond based on these factors.

Yes, all our diamonds come with certification from internationally recognized grading laboratories like GIA or IGI.

Yes, we offer customization options for ring settings, allowing you to choose the metal type and design that suits your taste.

Yes, we offer complimentary resizing for diamond rings within a certain period after purchase.